Employee satisfaction is a key goal for the payroll industry. As a business scales, the workload of distributing payroll documents can create bottlenecks that keep employees waiting longer. Managing leave applications and providing tax certificates can be a complete operational overload for international teams. Praxima’s answer is an automated and secure Employee Self-Service (ESS) portal on a platform employees already use every day: WhatsApp.
Not every employee has access to a laptop or is willing to download another app just to view payslips. With Praxipay’s WhatsApp ESS, essential payroll information is accessible within minutes via a mobile device.
Employees can easily:
Employees are empowered to manage this process independently and instantly, without needing to contact HR or log in to portals via desktop.
With Praxima’s WhatsApp portal, employees can complete leave applications in just a few taps. The leave application feature allows employees to select their leave dates and leave type (including half-day options) and upload supporting documents. Leave applications are automatically routed to approvers for review.
“With WhatsApp ESS, employees get the information they need in seconds.”
Praxima’s WhatsApp ESS is built with a layered security framework to protect interactions.
Sensitive information, such as payslips and personal details, is secured from the moment it leaves the employee’s device until it reaches our payroll system.
Your employees benefit from device verification, message integrity checks, and ongoing protection against account hijacking.
In addition to WhatsApp’s built-in security, we’ve implemented powerful, enterprise-grade safeguards:
Every interaction is authenticated using an additional verification step, making it even harder for unauthorized users to gain access.
Only phone numbers that are pre-registered and verified in the payroll system can access ESS features. This ensures that only your employees can retrieve their data.
Praxipay’s WhatsApp ESS functionality means quick, efficient, and secure access to personal payroll information.
Whether you’re improving employee experience, strengthening data security, or enhancing your reporting capabilities, Praxipay delivers practical, human-centred solutions that work at scale.
